Brazilians more than 5 million complaints against distributors in 2024

Data from ANEEL also show that response time for serving the population has worsened in the last decade
Brazilians  5,7 million complaints against distributors in 2024
The avenue is without power while vehicles travel along it. Photo: Paulo Pinto/Agência Brasil

The response time of distributors to respond to emergencies has worsened in the last decade across the country, according to data from ANEEL (National Electric Energy Agency). 

In 2024, Brazilians ed 5,7 million calls related to lack of light, with an average waiting time of over eight hours. In 2015, the same service was completed in around six hours.

In a note, the ANEEL informs that failure to meet consumer demands may result in various sanctions for distributors, including restrictions on the payment of dividends, reduction of tariff adjustment and even discontinuation of the concession.

Notifications issued to distributors

According to information from Senacon (National Consumer Secretariat), more than R$70 million in fines were applied in 2024, with more than 500 notifications issued.

Of this amount, 150 penalties were directed at electricity concessionaires to demand explanations about the quality of services provided to the population.

The body paid special attention to Enel-SP, which was fined R$13 million for violating the Consumer Protection Code, which requires that essential services be continuous and adequate. The sanction was upheld even after the concessionaire appealed.

“Electricity is an essential right. Failures in this service seriously compromise the quality of life and dignity of consumers,” says National Consumer Affairs Secretary Wadih Damous. 

With information from Agência Brasil  

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Photo by Henrique Hein
Henrique Hein
He worked at Correio Popular and Rádio Trianon. He has experience in podcast production, radio programs, interviews and reporting. Has been following the solar sector since 2020.

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