The response time of distributors to respond to emergencies has worsened in the last decade across the country, according to data from ANEEL (National Electric Energy Agency).
In 2024, Brazilians ed 5,7 million calls related to lack of light, with an average waiting time of over eight hours. In 2015, the same service was completed in around six hours.
In a note, the ANEEL informs that failure to meet consumer demands may result in various sanctions for distributors, including restrictions on the payment of dividends, reduction of tariff adjustment and even discontinuation of the concession.
Notifications issued to distributors
According to information from Senacon (National Consumer Secretariat), more than R$70 million in fines were applied in 2024, with more than 500 notifications issued.
Of this amount, 150 penalties were directed at electricity concessionaires to demand explanations about the quality of services provided to the population.
The body paid special attention to Enel-SP, which was fined R$13 million for violating the Consumer Protection Code, which requires that essential services be continuous and adequate. The sanction was upheld even after the concessionaire appealed.
“Electricity is an essential right. Failures in this service seriously compromise the quality of life and dignity of consumers,” says National Consumer Affairs Secretary Wadih Damous.
With information from Agência Brasil
all the content of Canal Solar is protected by copyright law, and partial or total reproduction of this site in any medium is expressly prohibited. If you are interested in collaborating or reusing part of our material, please us by email: [email protected].
